Bibliograph

The librarian's guide to homelessness, an empathy-driven approach to solving problems, preventing conflict, and serving everyone, Ryan Dowd

Type

Label

The librarian's guide to homelessness, an empathy-driven approach to solving problems, preventing conflict, and serving everyone, Ryan Dowd

Language

eng

Bibliography note

Includes bibliographical references and index

Illustrations

illustrations

Index

index present

Literary Form

fiction

Main title

The librarian's guide to homelessness

Nature of contents

bibliography

Oclc number

1004542192

Responsibility statement

Ryan Dowd

Sub title

an empathy-driven approach to solving problems, preventing conflict, and serving everyone

Summary

"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"--, Provided by publisher

Table Of Contents

Part 1. Homelessness and empathy. Top ten homeless myths -- Homeless people are (not) just like you -- Empathy : the psychological, neurological, and social bases for it -- Part 2. Empathy-driven enforcement. Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Part 3. Special situations. Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Part 4. Beyond problem-solving. Advice for managers and leaders -- How best to help homeless patrons -- Conclusion : The end of homelessness

Classification